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Clear answers before you travel
Here are the details that help you plan with confidence. If you need something else, our team is close by.
Booking
How far ahead should I book?
Two hours covers most journeys inside Muscat. For tours, delegations and larger classes, a day's notice is better.
Do I need an account?
No. You book as a guest with just a name, phone and email, and receive a reference to manage it later.
Can I add a stop on the way?
Yes on most services. Add it as an option while booking or note it, and we confirm the cost before you travel.
At the airport
Where do I meet the chauffeur at Muscat Airport?
In the arrivals hall right after customs, holding a board with your name. You get the chauffeur's number before you land.
What if my flight is delayed?
We track the flight number and shift the pickup automatically at no extra cost. Free airport waiting is 60 minutes after landing.
Do you help with luggage?
Yes — the chauffeur meets you, carries the bags to the car and then to the hotel or house door.
Pricing and payment
Is the price final?
Yes. The price shown before you confirm covers the chauffeur, tolls, parking and free waiting time, and never changes with traffic.
How do I pay?
By card on a secure checkout page at confirmation. We never store card details on our systems.
Do you invoice companies?
Yes. Corporate accounts receive a monthly invoice in the company name with an itemised trip statement.
Changes and cancellation
How do I change or cancel?
From the Manage booking page with your reference and email, or message us on WhatsApp. Cancellation is free up to 24 hours before pickup.
What if my plan changes at the last minute?
Call us. We always try to move the time rather than cancel, and usually can if the chauffeur still has room.
Still unanswered?